Terms of service

Agreement

These Terms of service (“Terms”) form a binding agreement between you (the customer organisation or individual signing up, “Customer”, “you”) and FireMenu (“we”, “us”) regarding the FireMenu cloud platform for restaurants — POS, menus, operational workflows, reporting, and related features offered online (collectively, the “Service”).

By registering an account, accepting these Terms where prompted, or using the Service, you agree on behalf of yourself or the organisation you represent. If you do not agree, do not use the Service.

We may update these Terms from time to time. We will revise the “Last updated” date on this page and, where appropriate, notify you by email or in-product notice. Continued use after changes take effect constitutes acceptance of the updated Terms, except where applicable law requires your explicit consent.

The Service

FireMenu is provided as an internet-accessible SaaS product (typically via a subdomain such as es.firemenu.app or another hostname we designate). Features, limits, and integrations depend on your subscription plan and may evolve — we may add, modify, or retire functionality where reasonably necessary for security, compliance, or product improvement.

We aim for high availability but do not guarantee uninterrupted operation. Planned maintenance may occur with advance notice when practical.

Accounts and access

You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your account and for ensuring that staff and other authorised users comply with these Terms.

You must promptly notify us at support@firemenu.app if you suspect unauthorised access.

Subscriptions, trials, and fees

Access to paid functionality requires an active subscription or trial where offered. Fees, billing cycles, taxes (such as VAT), and payment methods are as shown at signup, in your billing portal, or in an order confirmation.

Unless stated otherwise, subscriptions renew automatically until cancelled through the controls we provide or by contacting support. Failure to pay may result in suspension or termination of access after notice where required by law.

Customer data

You retain rights to business content you or your users submit or generate in the Service (for example menus, orders, venue configuration, staff lists). To operate the Service, you grant FireMenu a worldwide licence to host, process, back up, and display that content solely to provide and improve the Service and comply with law.

You warrant that you have the necessary rights to the content you submit and that its processing under these Terms does not violate third-party rights or applicable law.

Our Privacy policy explains how we handle personal data; where GDPR or similar laws apply and we process personal data on your behalf as a processor, additional terms or a data processing agreement may apply when offered.

Acceptable use

You must not, and must not permit users to:

• Use the Service unlawfully, fraudulently, or in a way that infringes third-party rights
• Probe, scan, or attack our systems; circumvent security or access controls; or attempt reverse engineering except where mandatory law permits
• Overload or disrupt the Service, introduce malware, or misuse APIs or integrations
• Resell or sublicense the Service without our written consent

FireMenu intellectual property

We and our licensors own all rights in the Service — software, branding, documentation, and underlying technology — excluding your Customer data. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with your plan.

Third-party services

Optional integrations (hardware vendors, payment providers, accounting tools, etc.) are subject to third-party terms. We are not responsible for third-party products or services.

Disclaimers

Except where mandatory law requires otherwise, the Service is provided “as is” and “as available”. We disclaim warranties of merchantability, fitness for a particular purpose, quiet enjoyment, and non-infringement to the fullest extent permitted.

Limitation of liability

To the fullest extent permitted by applicable law, neither FireMenu nor its suppliers shall be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, arising from or related to the Service.

Our aggregate liability for all claims arising out of or relating to the Service in any twelve-month period shall not exceed the total fees paid by you for the Service in that period; if no fees were paid in that period, liability shall not exceed one hundred euros (€100). These limitations do not apply to liability that cannot be excluded under mandatory law (including wilful misconduct or gross negligence where applicable).

Indemnity

You will defend and indemnify FireMenu against claims arising from Customer data you supply, your breach of these Terms, or your misuse of the Service, except to the extent caused by our wilful misconduct.

Suspension and termination

We may suspend or restrict access if we reasonably believe you breached these Terms, pose a security risk, or must comply with law. You may stop using the Service and cancel your subscription according to our billing rules.

Upon termination we may delete or retain Customer data as described in our Privacy policy or product documentation and subject to legal retention obligations.

Governing law

These Terms are governed by the laws of Spain, without regard to conflict-of-law principles. Courts located in Spain shall have exclusive jurisdiction over disputes arising from these Terms or the Service, subject to any mandatory rights you may have as a consumer in your country of residence.

Contact

Questions about these Terms: support@firemenu.app.