Loyalty program
Why it matters: regulars see clear upside from spending more—the more they have already spent with you, the higher automatic discount they can earn, within tiers you define.
The loyalty program is a simple ladder: each step has a minimum amount spent and a discount percent. For individual clients on Determined automatically, the POS picks the tier from amount spent on the profile; after each successful payment linked to that client, amount spent grows by the order total due.
Open Settings → Loyalty program (requires Restaurant settings, same as other tabs there). The Cumulative Discount System switch is a Pro feature—lower plans see an upgrade prompt.
Contents:
- After you enable it
- Tier matrix
- Choosing the discount tier
- Where spent amount comes from
- Clients and stacking
- Common issues
- Related articles
After you enable it
- Open Settings → Loyalty program.
- Turn on Cumulative Discount System (requires Pro eligibility).
- Configure each tier: amount spent threshold plus discount (%).
Fresh venues seed two sample tiers—you should tune them before going live.
Use Save changes at the top when you are done (the button is only active after edits).
Tier matrix
Each row is:
- Amount spent — the spend level where this tier starts.
- Discount — percent from 0 to 100.
To save without errors:
- each next amount must be higher than the previous step;
- each next percent cannot be lower than the previous step.
Add step inserts another row with suggested numbers—review them. The trash icon deletes a tier.
While Cumulative Discount System is off, the ladder fields stay disabled.
Choosing the discount tier
From all steps whose threshold is still below the client’s current amount spent, FireMenu uses the highest one—the best tier they have already crossed.
If spend has not passed the first threshold yet, loyalty adds 0% from the ladder.
Where spent amount comes from
After payment succeeds with a client on the order, their amount spent increases by the total due on that ticket—so future visits can unlock higher tiers.
Managers with the right access can edit amount spent on the client card—see Clients.
Clients and stacking
- Tiers work only when loyalty is enabled for the venue and the client is on Determined automatically. Individual discount ignores the ladder—see Clients.
- Promotional discounts on line items are figured first; order-wide client or loyalty discounts apply after that—see Promotions.
Common issues
- Missing tab / cannot edit — grant Restaurant settings and open the venue Settings area.
- Cannot flip the cumulative switch — requires Pro (upgrade prompt).
- Discount never moves after purchases — confirm loyalty is enabled, the client uses Determined automatically, and amount spent is above (not merely equal to) the threshold you expect.
- Save fails — thresholds must strictly increase and percentages cannot decrease; delete or fix offending rows.