Multi-user terminal

Multi-user terminal mode helps when one station (a browser on a tablet, all-in-one, or laptop) is used by several people in turn—for example a bar POS or a shared checkout. Instead of fully signing out of FireMenu each time, each person enters their PIN and works under their own permissions; switching users takes seconds.

Contents:

Why venues use it
What to set up first
How to enable it on this device
How to sign in during service
Automatic screen lock
How to turn the mode off
Common situations
Related articles

Why venues use it

Less confusion on a shared device—it is clear who is currently working under their own profile, not under one shared login.
Faster handover—no need to close the whole FireMenu session for every change of staff.
Extra care in public areas—you can enable an automatic reset of the PIN session after a period without clicks (details below).

The setting applies per browser on each device; if you have two terminals, enable it only where you need it.

What to set up first

In each worker profile that should use this station, fill PIN code for multi-user terminal—four digits. You edit this under Employees when opening a person’s card.
Different people must use different PINs. If two people share the same code, the wrong profile may open.
The person who turns the mode on for the first time on a device must already be signed in the usual way (Google account, shift rules, etc.—whatever your venue uses).

For more on the PIN field, see Employees and access.

How to enable it on this device

Sign in to the venue as usual and open the admin app.
Click the avatar in the top-right corner to open the profile menu.
Choose Multi-user terminal.
In the dialog, read the reminder that workers who should use this station must already have PINs set.
Optionally turn on Automatically lock screen when inactive and set Time Until Screen Lock in sec. If the switch is off, PIN sessions end only manually (exit button or menu item—below).
Tap Turn on (or Cancel if you changed your mind). The page reloads and you see the PIN-code entry screen.

While this mode is on, My restaurants is hidden from the profile menu—to open another venue, turn multi-user mode off first (see below).

On the screen with the logo, enter the four-digit PIN (PIN-code field). You can type on a physical keyboard or use the on-screen keypad; there is a control to clear input.
If the PIN does not match any worker, after the fourth digit the field shows an error—correct the digits and try again.
If the PIN is correct, the app opens for work (typically starting from POS).

Leave the PIN session (while keeping multi-user mode enabled on the device):

On a wide screen there is a logout icon next to the language control—use it to return to the PIN screen.
On a narrow screen open the profile menu (avatar) and choose Sing out: in multi-user mode this does not fully sign you out of FireMenu; it clears the PIN session only (back to PIN entry). It is not the same as leaving your Google account for the whole device.

Automatic screen lock

If you left Automatically lock screen when inactive on and set a time in seconds:

after a successful PIN sign-in an idle timer starts;
a click anywhere on the page resets the timer;
if there were no clicks for the configured time, the PIN session clears and the PIN screen appears again—handy if someone walks away from the terminal.

If auto-lock is off, the screen will not lock by itself—use manual exit.

How to turn the mode off

On the PIN screen (before typing a code or after leaving a PIN session), tap Disable multi-user terminal at the bottom.
Confirm in the dialog (Are you sure you want to disable multi-user mode for this device?).

The browser then returns to the normal sign-in pattern (one account per session), and the profile menu again shows Multi-user terminal and My restaurants as before.

Common situations

No “Multi-user terminal” in the profile menu. The mode is probably already enabled in this browser—use the PIN screen first, or turn the mode off with the button at the bottom of that screen. The item is also available only when a specific venue is open (the venue name appears in the menu header).
PIN “fails” though it looks correct. In Employees, check that this person’s card stores four digits only and that the code is not duplicated with a colleague.
Session cleared “by itself”. Check auto-lock and the seconds value; remember whether there were clicks inside the app during that interval.
You need a full Google sign-out. First disable multi-user mode on this device or leave the PIN session so the normal profile menu returns, then follow your venue’s policy for signing out of the browser or device account.

Employees and access—PINs, roles, and permissions.
POS terminal order flow—front-of-house after sign-in.
Printer setup—if this station prints tickets.

The Dashboard screen in the app also includes a tutorial video about the multi-user terminal (language follows your UI language).